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Customer Support

You can contact support by emailing support@sandboxzombies.com

  • I purchased the full game and reinstalled it and now it says I don't have the full version.

    First, try the "Restore" button on the purchase page in-game. If that doesn't work, try the following:
    • For Google Play:
      Make sure you are logged into the Play Store with the same gmail account you used to buy the game. If you still cannot restore the purchase, email support@sandboxzombies.com with the Order Number of your purchase. You can find this in the email Google sent you when you purchased the game. Searching your emails for "Your Google Play Order Receipt" should help you find this. The Order Number will look something like "GPA.XXXX-XXXX-XXXX-XXXXX"
    • For iOS:
      Make sure you are logged into the App Store with the same account you used to buy the game. If you still cannot restore your purchase, email support@sandboxzombies.com with your Country and the Order ID for your purchase. You can find the Order ID in your order history.